your questions

If you currently have a website up and running, we may be able to build your new site on that existing platform (if you are happy with it). If you are using a website builder platform (ie. Wix or something similar), we will not be able to build your custom site on that server. If you prefer to set-up or transfer your hosting service yourself (on any platform), you are welcome to do so - and will just need to send us your hosting username and password to allow access. If you prefer assistance in transferring or setting up your hosting service, we are happy to do so (charges may apply depending upon your project requirements), and offer an affordable hosting server for your convenience. To browse our available website hosting plans and domain services, go to hosting.doodledog.com.

If you are a new business and have not yet set up your domain or hosting account and prefer to do that through hosting.doodledog.com we are able to assist you in setting up your domain and hosting at no additional charge. If this is the case, you will be given login to your account where you will also be able to set up any email addresses you would like, along with edit email settings to be directed elsewhere (ie. Google, Outlook, etc. ) if you would like to do so. If you need assistance in setting up or editing email settings (and are hosted with Doodle Dog) your best resource is Doodle Dog's 24/7 support line available to all of our hosting, domain or email service clients at 480-624.2500. If you are an existing business and would like to move your domain, hosting, and/or email service into our server - we are able to assist you with this. Depending upon your existing service, transfer fees may apply. If you are planning to use a different host, domain or email service provider you will be responsible for the set up of these items. We will provide you with any direction that we may have throughout the process, but are not able to facilitate set-up or troubleshoot ongoing issues with hosting, domain or email providers.

We will communicate with you via email, phone and our portal platform throughout your project. When we are in the initial conceptual stage we prefer to meet "live" - whether that is in person, by phone or by Skype, this helps us get a true representation about what you are looking for and helps point us in the right direction to start your project. Throughout the revision process you will have access to your project portal where changes and revision requests may be listed. We also will have consistent email communication throughout the process and are available for phone calls and/or Skype calls upon request. We do our very best to respond to all email communication and schedule any requested phone or Skype meetings within 1-2 business days.

A concept is defined as a new idea or whole new design. A revision is defined as any minor change to your selected design concept. Some examples of revisions are changing the color, font, layout or placement of your design. Each package comes with a certain number of concepts and revisions (specified on a per project basis in your contract).

Because we take the time to learn as much about your personality, style, target and business goals, it rarely happens and due to the custom nature of our designs, no design refunds will be given once the work has begun. If this issue does arise, additional design concepts will be available to you at a discounted rate.

Once your project is complete, and payment is submitted in full, you will gain ownership of your design, website and/or brand, with the exception of using it for resale or distribution to additional individuals or businesses. Doodle Dog will retain the right to showcase and share any and all part(s) of the designs on our website and social platforms. We will retain this right throughout the lifetime of the brand.

The initial design concept is delivered within two weeks from the project start date. After this step, every project is different. Quick review of your concepts and revisions, and reasonable response time is the key to finishing your project on a desired schedule. We pride ourselves in our quick turnaround time and together with your help, will bring your designs to reality. Most projects take an average of 6-10 weeks to complete.

During the design process, we will provide a breakdown of the content that we will need from you in order to complete your website. We do require that we have all of this content before we kick off development on your website. Seeing your site pre-launch with your text and photos already in place will help ensure you have the best (and a more realistic) experience and expectations for your site launch. To submit your content, you will login to your personal project portal account (that we will send you upon starting your project), here you will find space to provide all of your content. Here you will also find direction on what types of files we need and where to upload and share them with us.

Before we start your project, we ask that you sign the contract and return it via email (we prefer you scan and email your contract as opposed to mailing it—if you do not have a scanner, you can use a free mobile app called Genius Scan). If you prefer to send your contract by mail, please use our Austin address to do so, at: 1805 Buffalo Speedway Leander, Texas 78641. Each package can be divided into a manageable payment plan (upon your request), your first payment will be considered your deposit. With your contract you will find a credit card authorization form that will need to be completed prior to starting your project. All other payment terms will be detailed in your contract.  Prior to the transfer of ownership (upon completion of payment terms), Doodle Dog reserves the right to manage all design assets, content, web functionality and deliverables as we see fit.

Once you have approved your files we will send you the print ready file types (typically we send jpg, png, and pdf files—but are happy to send you additional file types upon request). Once you have your files, they are yours to use as you wish, excluding use for resale. If you are working with a specific printer, please feel free to provide us with their printing specifications so that we can prep your files in the best way possible.

Just shoot us an email back to let us know when a good time to contact you is and we’ll set up our call to discuss which package would be best to fit your needs. After that call, you’ll receive a proposal of services, which will detail our timeline, payment package, and information about the ownership of files once completed. When you receive the proposal there will be a place for you to fill in your information and signature. When you are ready to start, you’ll simply send back the completed proposal, which will then serve as your contract.

When your branding project is complete, you'll receive various file formats to be used in different ways. We do our best to hand over files that are ready to go for their intended use, but if you have questions we've got you covered: click here for a detailed breakdown of the best file type for your needs.